Our Appointments & Fee Information
How to find Sovereign Medical Centre
Sovereign Medical Centre is located on the ground level at the entrance of the shopping centre near BIG W end and opposite to national Australia Bank.
Location: Runaway Bay Shopping Centre – https://runawaybaycentre.com.au/
https://runawaybaycentre.com.au/directions/centre-map/#/profile?location=sovereign-medical-centre
DISABILITY FACILITIES
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.
Parking
If you are driving to your appointment, there is a free and ample undercover multilevel parking cross the road.
There is also ample disabled parking and spaces assigned for ‘parents with prams’ which are located close to centre entrances for ease of access.
Public transport
Runaway Bay Centre’s bus stop is located behind Woolworths and is accessible by 4 bus routes: 711, 712, 713, 719. Please visit translink.com.au for more information and scheduling.
By Boat
Discover more about our Pontoon Parking.
Appointments
Our patient scheduling system is flexible enough to accommodate patients with urgent, non-urgent, complex, and planned chronic care, and preventative needs.
The individual preference of our general practitioners or other healthcare providers, such as our nurses, is accommodated and members of the clinical team are consulted about the length and scheduling of appointments.
Patients can request to see their preferred general practitioner or member of the health team. In exceptional circumstances like emergencies or holidays, we will do our best to accommodate you with another available doctor.
The length of clinical consultations will vary according to individual patient needs. Our aim is to provide enough time for adequate communication between patients and their practitioners to facilitate preventative care, effective record keeping and patient satisfaction. Patients are encouraged to ask for a longer appointment if they think it is necessary.
Our practice endeavours to accommodate patients with urgent medical matters even when fully booked. All practice team members are trained to have the skills and knowledge to assist patients in determining the most appropriate length and timing of consultations and to recognise and act accordingly for patients with urgent medical matters.
Where possible, information is provided in advance about the cost of healthcare and the potential for out-of-pocket expenses.
Cancellations and missed appointments.
Patients who do not attend for their scheduled appointment are telephoned to determine if an appointment is still required and if another appointment is to be scheduled.
If you need to cancel your appointment, please give us a call as soon as possible.
To schedule an appointment, please reach out to us at 0755 378 888.
Please note that we do not offer walk-in appointments on Saturdays.
For Saturday appointments, please call the clinic during our regular office hours, which are Monday to Friday from 8:00 AM to 6:00 PM, at 07 5537 8888.
If your medical issue is of an urgent nature, our receptionists will make every effort to accommodate you promptly or suggest suitable alternatives to ensure you are seen as soon as possible.
For any appointment-related inquiries or to schedule an appointment, please contact us at 07 5537 8888. Your health and well-being are our top priorities."
Sovereign Medical Centre on Call services
The Doctors at Sovereign Medical Centre are pleased to offer a Hotline Health Care Mobile service exclusively to our registered patients. If you find yourself in need of medical attention from one of our GPs outside of our regular practice hours, please don’t hesitate to contact the Doctor on-call at 04 8454 8828. This service is available.
4:00 PM – 6:00 PM
After Hours Service
- Monday to Friday from 6pm to 8pm
- Saturday from midday
- Sunday and gazetted public Holidays 24 Hours
Walk in appointments.
Please be aware that patients who arrive without an appointment will be accommodated where possible and may experience a delay. For all skin cancer check and acupuncture online booking are now available.
Home Visits
Home visits are available for registered patients whose condition prevents them from attending the Practice. Please contact the Practice to arrange a Home Visit with your preferred GP.
Automated Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.
Interpreter Service and impaired hearing
An interpreter can be arranged prior to your appointment.
Please notify reception if you require an interpreter at your consultation.
For impaired hearing please press the following link for more information: About the National Relay Service (NRS) | Access Hub
Privacy and Confidentiality
Your privacy record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorized staff members. We abide by the National Privacy Principles. Please ask reception staff for a copy of our privacy policy.
BILLING AND PAYMENT INFORMATION
BILLING AND FEES
At our clinic, we operate on a mixed billing system, which means that all consultations (with the exception of exclusions, please check with reception) are time-based and incur a fee. To ensure a smooth process, we kindly request that fees be settled at the time of your consultation. We accept payment in the form of cash, credit card, or EFTPOS. Please note that we do not offer accounts.
Our billing policy is based on the fee structure outlined by the Australian Medical Association. The fees charged by our doctors are determined by the time spent and the complexity of each consultation, ensuring a fair and accurate representation of the services provided.
To enhance the convenience of our patients, our practice is equipped with TYRO and Medicare On-Line facilities. These features enable us to efficiently submit your receipt for Medicare refunds directly, saving you valuable time. If you have any questions or require further information about these rebate options, as well as any private fees, our reception members are available to assist you.
We value your trust in us as your healthcare provider and strive to provide transparent and efficient billing services. If you have any inquiries or concerns regarding billing, please do not hesitate to reach out to our reception staff for clarification and guidance. Your comfort and convenience are important to us as we aim to provide the best possible care for you and your family.
Your understanding and support in this matter are greatly appreciated as we continue to prioritize quality healthcare for our patients.
To streamline our payment process, we kindly request that all fees be settled at the time of your consultation. Our dedicated staff will be happy to assist you in submitting your Medicare claim promptly during the payment process. Below is a summary of our fee structure:
- Standard Consultation: These appointments are typically booked for a duration less than 20 minutes. The out-of-pocket cost is AUD 50 on top of the Medicare rebate dedicated to this type of consultation.
- Long Consultation: For more extensive consultations, long appointments are booked, lasting at least 20 minutes., the out-of-pocket cost for a long consultation is also AUD 50 on top of the Medicare rebate dedicated to this type of consultation.
- To better serve your needs, we kindly request that you inform our reception staff when booking your appointment if you anticipate the need for a long appointment. Additionally, if you have any forms that need to be completed during your visit, please notify our reception staff. Please be aware that completing forms may incur a private fee, and our staff will provide you with further details if necessary.
- This information will help us ensure that your appointments are scheduled appropriately and that we can provide you with the necessary time and attention during your visit. If you have any questions or require further assistance, please don’t hesitate to reach out to our reception. We are here to assist you with your healthcare needs.
- We advise all our patients to verify the total charge, including the rebate, with our reception staff when scheduling an appointment. It’s essential to keep in mind that the schedule for Medicare rebates can change, which may impact the final amount you pay on the day of your appointment.
- Please note that while the out-of-pocket cost of AUD 50 remains consistent, it’s always a good practice to double-check the total amount due at the time of your appointment to ensure you have the most accurate and up-to-date information regarding your expenses. Our reception staff will be more than happy to assist you with any questions or concerns related to billing and payments. Your financial transparency and peace of mind are important to us as we strive to provide quality healthcare services to our patients.
For the IRON INFUSION procedure, it’s important to understand the financial aspects involved:
- Iron infusion procedure is booked for a duration of 60 minutes.
- There will be an out-of-pocket cost of AUD 260.
- You are also responsible for the cost of purchasing the script. “Your standard PBS script fee at pharmacy “
Your out-of-pocket cost is essentially the difference between our fee and the Medicare rebate for the specific Item determined by your GP. We want to ensure complete transparency in our billing process and assist you in managing the expenses associated with your healthcare.
If you have any questions or require further details regarding the out-of-pocket costs and the Medicare rebate for your procedure, please feel free to contact us. Our team is dedicated to providing you with the necessary information and support to make informed decisions about your healthcare.
BULK BILLING POLICY UPDATE
We would like to inform our valued patients that bulk billing is available exclusively to the following groups AFTER THE FIRST CONSULTATION WHICH COSTS AUD 130 AND IS ELIGIBLE FOR A REBATE UNDER ITEM 36:
- Age pensioners
- Disability pensioners
- Children aged 16 years and under
For these specific groups, subsequent consultations are bulk-billed This change in our policy helps us continue to provide quality care while ensuring our services remain accessible to a broad range of patients. If you have any questions or require further clarification on our bulk billing policy, our reception staff will be happy to assist you. Your understanding and support are greatly appreciated as we work to serve your healthcare needs.
For any additional information or inquiries, please feel free to contact our reception, on 07 5537 8888 and our team will be happy to assist you further. Your understanding and cooperation are greatly appreciated as we strive to provide quality healthcare services to our patients.
To check the Medicare schedule fees, please visit the MBS online at: https://www.mbsonline.gov.au/
This website allows you to access the most up-to-date information regarding Medicare schedule fees. If you have any questions or need further assistance, feel free to reach out to us. We are here to help you navigate your healthcare expenses and ensure you have the information you need for your upcoming procedures.
HEALTH AND SAFETY NOTICE
Absolutely, maintaining the health and safety of our patients and staff is of utmost importance. Here is your message regarding health and safety:
If you are experiencing COVID-19 or cold/flu-like symptoms such as a cough, runny nose, sore throat, or any related symptoms, we kindly request that you contact our reception prior to your appointment. Your proactive communication in this regard is essential, as it helps us take necessary precautions to safeguard the well-being of our doctors and staff.
By informing us of your symptoms in advance, we can prevent the potential spread of illness among our team, which would otherwise necessitate time off for them. Additionally, it allows us to take measures to protect our most vulnerable patients who may be at greater risk.
In situations where a face-to-face appointment is not advisable, we offer telehealth consultations as an alternative option. Your health and safety are paramount, and we are committed to providing the best possible care while prioritizing everyone’s well-being.
We sincerely appreciate your understanding and cooperation in helping us maintain a safe and healthy environment for all our patients and staff. Together, we can mitigate the risks and protect our community.
Feedback & Complaints
Sovereign Medical Centre values all client feedback and encourages the use of the suggestion box that is located at each of our clinics.
Click here to learn more about our complaints process, or to submit feedback or a complaint.
☎️ | (07) 553778888
✉️ | GPO Box 1512, Runaway Bay QLD 4216
📧 | practice@smedical.com.au
Submit your feedback
All feedback and complaints are handled directly by Sovereign Medical Centre senior management team and will be treated as confidential.